In cases of free shipping it will be delivered on a standard deadline.
CURRENTLY DUE TO THE EXCEPTIONAL SITUATION CAUSED BY COVID-19 There are delays in most companies that can affect deliveries in 1-2 more days than indicated.
The delivery times of the products in stock are from the receipt of the proof of receipt and / or receipt of the original graphics if you need them. Depending on the transport or collection model chosen. For some custom products or not in stock the shipping time may vary due to production time. The customer will be notified in advance before production in case you want to cancel the order.
The delivery times indicated are for guidance and we strive to respect them. However, its delay will not imply the cancellation of the order or any compensation since an exact period cannot be guaranteed depending on the area or object to be sent. It is usually 24/48h from receipt of payment and/or design but may vary depending on many factors. In case of stock breakage or forecast of a longer than normal delivery we will notify the customer in case he decides to cancel the purchase and proceed to the refund of the amount if he has already made the payment.
Orders placed after 13h are handled the next day, orders placed on holidays or weekends are handled on the first next business day.
Problems such as transport strikes, force majeure cases such as meterology, alert states, pandemics, floods, snowfall, local holidays or other inconveniences that may affect transportation are not responsible for possible delays.
It is considered a goods delivered once the carrier unloads the material at destination. We ask that a review of the status and conditions of the submitted material be carried out at that time, so in case of any incident we can respond quickly. Once after 2 calendar days of delivery, no exchanges, returns or claims will be accepted.
In fragile products of high risk of breakage such as large methacrylate objects, bulky displays or the like it is recommended to contract in the purchase process insurance at all risk of shipping the goods. If it is not carried out and the goods arrive damaged or broken due to abuse during transport we are not responsible.
It is recommended to use this insurance to avoid specific but real incidents that can happen to our regret and that are sometimes unavoidable.
In the case of return by mistake of estudisierra.es, we will face the return if necessary and the costs of derived transport but for other cases those costs will not be borne.
In some products that for its fragility we offer the option to take out the insurance at all risk for breakage, I only guarantee the replacement if this insurance has been contracted since
the responsibility for transportation and its handling depends on the transport agency and does not cover such cases if no specific insurance is previously contracted.
Once the order is received it is necessary to check its status before signing the delivery to the carrier and if it is not correctly the delivery must not be accepted for the insurance to cover the breakage.
IF NOT REVIEWED YOU MUST SIGN ACCORDINGLY EXCEPT EXAMINATION and you will only have 48 hours to make the claim if the product is ready for transport.
No shipments are made outside of national territory, Ceuta, Melilla, Canary Islands. If the customer wishes to send to these areas the transport must manage it directly by telephone and the expenses may vary to those published in the online store.
* Free shipping promotions from X purchase amount will only apply to peninsula shipping and standard transportation. If the purchase is made with promotion of more than X for free shipping and then the customer decides an express shipment, the shipment becomes normal cost and will be reflected in the on-screen purchase summary before placing the order.