General conditions

Except for particular written stipulation, placing an order implies acceptance by the customer of these legal conditions. No stipulation made by the customer may differ if it has not been expressly accepted in advance and in writing.

Orders will not be served until payment is made. For orders that include digital printing, the delivery time will not begin until the file has been received and the file is correct and suitable for printing as well as quality and size. Any delays due to this point will be accepted by the customer.

Delivery times

24/48h Express

48/72h Standard

The delivery times of the products in stock are from the receipt of the check-in and/or receipt of the original graphics if required. Depending on the model of transport or picked up chosen. For some custom products or not in stock the shipping time may vary due to production time. The customer will be notified in advance before production in case you want to cancel the order.

The delivery times indicated are for guidance and we strive to respect them. However, its delay will not imply the cancellation of the order or any compensation since an exact period dependent on the area or object to be sent cannot be guaranteed. It is usually 24/48h from receipt of payment and/or design but may vary depending on many factors. In case of stock breakage or forecast of a longer than normal delivery we will notify the customer in case he decides to cancel the purchase and proceed to the refund of the amount if he has already made the payment.

Orders placed after 4pm are handled the next day, orders placed on holidays or weekends are handled on the first next business day.

Problems such as transport strikes, force majeure cases such as meterology or other inconveniences that may affect transport are not responsible for possible delays.

It is considered merchandise delivered once the carrier unloads the material at destination. We ask that a review of the status and conditions of the submitted material be carried out at that time, so in case of any incident we can respond quickly. Once after 3 calendar days of delivery, no exchanges, returns or claims will be accepted.

In the case of return by mistake of estudisierra.es, we will face the return if necessary and the costs of derived transport but for other cases those costs will not be borne.

No shipments are made outside of national territory, Ceuta, Melilla, Canary Islands. If the customer wishes to send to these areas the transport must manage it directly by telephone and the costs may vary to those published in the online store.

* Free shipping promotions from X purchase amount will only apply to peninsula shipping and standard transportation. If the com promotion purchase of more than X is made for free shipping and then the customer decides an express shipment, the shipment becomes normal cost and will be reflected in the on-screen purchase overview before placing the order.

The shipments are made through different transport agency, adapting the most suitable for the order area.

Shipments are standard without product insurance which the years per transport are not the responsibility of estudisierra or fabricaderotulos, being responsible for the transport in question. If you want to take out additional transport insurance communicate it via web once the order has been placed for management.

Cancellation / Return

You have 2 days from the receipt of your package to make the return if there are any problems the product not derived from the transport.

All products must be returned in their original packaging and must be in perfect condition. Changes of opinion regarding the purchase or small color deviations will not be accepted as the color may vary on each monitor or display depending on brands, calibrations or display systems so it cannot be guaranteed that the customer will see a color accuracy with respect to the original as happens in the graphic arts in general. (if you want a real color test and material you can request it by phone and you will be told how to buy it to ensure 100%)

Custom or custom-made products cannot be returned.

The costs of transport arising from the return of the product will be borne by you, provided that the product is not defective or erroneous.

If you have received a defective or erroneous product, please contact our customer service team and they will detail how to make the return at no cost except to transport the material back to our facilities.

EstudiSierra.es reserves the right to pay the amount of a defective order in the form of a discount coupon for other purchases for orders in which the amount of the same does not exceed 20 euros as it entails a cost of management and transport for both customer and estudisierra.es is higher than the material purchased.

The amount of the return will be paid by transfer or reversal of the income in total or partial possum depending on the case after receiving the defective or erroneous material in our facilities.

For the correct placing of orders, it is necessary to always place them through the online store.

The cancellation of an order is possible as long as the production of the order has not started, so it will be necessary to notify immediately to manage the refund of the amount charged and the cancellation of the order as well as its production. If the production process has already started, the order cannot be canceled. Products that are in stock and do not require manufactured may be cancelled as long as they have not already been shipped.

Returns for delay or delays in receipt of the goods arising from possible problems with the shipping agency, causes of force majeure, pandemics, unforeseen stock breaks or other reasons will not be accepted.

All materials have a generic durability that can vary depending on the brand, use, place where it is installed, how to install, erosion and wear or sun impact so an exact time of life is not guaranteed to any product.

Prices

Published prices for products do not include 21% Iva, do not include shipping costs (they all appear in the shopping cart at the end of the purchase process), graphic design or installation is also not included, and are valid unless typographical error. TRANSPORTATION OR ADDITIONAL EXPENSES WILL BE REFLECTED IN THE PURCHASE CART before the time of payment so if they are not accepted, you will not be committed to payment or purchase.

If you are a labeling or printing professional and you want us to discharge you with your special prices you must request it via web in contact and we will be able to contact you to send us the necessary documentation proving your professional activity.

Fabricaderotulos.es /estudisierra.es reserves the right to modify prices at any time if you wish without having to communicate it to your customers, posting them directly on the web.

Method of payment

Products and services will be paid in advance by bank transfer, paypal or credit card via.

Warranty

The warranty will be invalidated under the following circumstances.

- Improper shocks and/or transport. (Responsibility of the transport company) / If you wish you can hire a transport with insurance by calling telefonicamente before making the purchase.

- Do not comply with the operating and operating instructions. (responsibility of the person using or handling them)

- Defective installations and/or installation or misuse errors. (responsibility of the person using or handling them)

- Non-communication via written by email within a maximum period of 2 days from receipt.

Limitation of liability

The prices, characteristics and availability of the products marketed may vary without prior notice, estudisierra.es is also not obliged to report the stocks of its products online due to its volatility and variability or possible human or computer errors. If you are queried by phone there will be no problem communicating it at the same time that the query is made within customer service hours. (Monday to Friday from 8 to 13h) Except holidays.

Force majeure

The parties shall not be liable for any misliability due to further cause. Compliance with the obligation shall be delayed until the cessation of the force majeure case.

Submission

Fabricaderotulos.es hopes that any disagreements that may arise will be resolved amicably. Where this is not possible, the client expressly submits to the jurisdiction of the Courts of Barcelona for resolution.

Any incident we will be willing to attend to and solve it in the best possible way, amicably and looking for a quick solution within our possibilities and conditions read here.